I'd start by spelling words correctly )

Technical competence - so that's like how knowledgable you are with Word, Excel, Power point etc as well as how many WPM you can type. Any computer programme you use.

Individual Work Management - how do you use your time? Do you use it well? This would be things like "Every morning I come in and assess what work needs to be done. I then do the work in the order of importance" Things like if you're punctual etc

Communication and Customer Service - have you had any positive feedback from customers or from colleagues? Put that down. Do you ask others if there's anything you can help them with if you're maybe not so busy? Are you polite on the phone, do you use "verbal nods" etc