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| I recently got a receptionist job at a local Law firm, this is the first time I've ever worked as a receptionist, and lately I've been having some problems greeting customers. I've been told to get the following information: 1. Person's name 2. find out if they are a new or existing customers 3.calling regarding to what 4.who referred them (to this attorney) I'm trying figure out a quick and easy way to get all this information because I have a 6 line phone, and every second counts. so far i got this: "Hello welcome to ____ law firm, I'm _____, How can i help you?" >>"Yes Im looking for ______" "Alright, can i have you name please?" >>"sure my name is _______" "ok, and are you a new or existing costumer?" >>"I'm new" "Alright, and your calling regarding to what?" >>"I'm looking to get help for _________" "Alright, and may I ask who referred you?" >>"Sure I was referred by________" -Is there any other way to make this sound more polite and professional? Also English is my second language, so please correct me if I have some mistakes. |
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