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11-07-2009, 03:28 PM
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 If you were the receptionist and you got into this trouble. How can you figure out it? Imagine, one of your customers has a confirmed reservation, but the hotel is overbooked. You must move him to a room in another hotel. How would you talk with him? Would you give him anything as a compensation? Are there any policies of the hotel for this issue? I really need your help to solve this situation.      |
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11-07-2009, 05:08 PM
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| I'd speak to him politely and apologetically and, as long as the other hotel were the same or higher quality and in the same area, I would give the guy an upgrade as compensation. He'll either take it or cancel. |
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