i am starting a new job soon for a collection agency.I have never done debt collecting and I want to know how can a be a good debt collector. I know that I will hear peoples life stories and i will be called names, and be yelled at.I just want a few pointers on how I can be really good at my job. Thank You = )

What is it like working for a collection agency?
How can I be a top debt collector?
What are some good strategies for collecting debt?