I have just taken over a sales department that has been non-existent.
My problem is keeping track of all our new propects making notes, and follow-up. I am doing all this by hand and was interested in learning if anyone had any ideas on how to streamline this so that speaking to one customer doesn't involve 5 minutes of paper work after the call. By the way this is an inside sales operation.

There are several programs that will allow you to do this. I have found Microsoft Works, Microsoft Access and Microsoft Outlook to be quite helpful in organizing my sales teams. My background is in hotel sales. I would also recommend salesforce.com. This company has a lot of programs and systems for organizing sales teams and processes. Delphi is a product offered by Newmarket Solutions that might also be of help to you.